- Using the Slack for Zendesk integration Using the Answer Bot for Slack integration Understanding, installing, and configuring the Slack for Zendesk Support integration.
- Two-way sync Messages on tickets in Slack or Microsoft Teams create responses to the Zendesk ticket, and responses from Zendesk tickets post back to the ticket in Slack or Microsoft Teams.
Slack is a great way to get real-time, meaningful engagement with founders, leaders, and makers. Our active community regularly hosts live Q&A's, posts and shares practical Zendesk hacks. Select your ‘Saas', 'Slack' from the SaaS dropdown Type the Client ID, Client Secret and Scope you created in your OAuth2.0 App (Step 1 above) Click 'Authenticate' button which will prompt you to log into 'Slack' and authorize the request Type a useful 'Description' which. In a matter of minutes and without a single line of code, Zapier allows you to automatically send info between Slack and Zendesk. Get started with workflows like: Post new Zendesk tickets to Slack. Or check out the rest of our guided workflows. Save time with Zapier; it's free to try.
Make Customers Happy
We've brought the power of Zendesk to the conversations happening every day in Slack and Microsoft Teams!
Now your teams can collaborate with their important Zendesk ticket data to enable quicker, more effective decision making with real time information and actionable insights.
It's time to break the cycle of endless app switching. Bring your Zendesk data to where the action is in Microsoft Teams and Slack, so everyone can stay productive where they already spend their day!
While we're in early access, we've included some screenshots of the integration, along with a free trial signup so you can join us.
Woobot For Zendesk And Microsoft Teams
Our Microsoft Teams integration now brings the benefits of collaboration to employees and customers both inside and outside the four walls of the enterprise.
Teams can now power their conversations with a set of self-service features, available natively in Microsoft Teams, to onboard sophisticated notifications, share important customer ticket data, and configure the solution to connect everyone with their important Zendesk data so they can get things done!
Smart Notifications
With Smart Notifications for Microsoft Teams, you can include all your critical Zendesk ticket data – complete with the conversation threads happening publicly and privately with the customer!
Smart Notifications for Zendesk In Microsoft Teams
Smart Cards
Smart Cards bring your Zendesk data to where the action is in Microsoft Teams, so everyone can stay productive where they already spend their day! Which fields show, their order, and action buttons can all be controlled as you see fit.
Smart Cards for Zendesk In Microsoft Teams
In this case, we've included a Reply action which will drive a native Microsoft Teams dialog with all the related Zendesk data.
Smart Dialogs for Replying to Zendesk Tickets In Microsoft Teams
Woobot For Zendesk And Slack
Are you more of a Slack shop?
That's cool.
We've got you covered.
Smart Notifications
Smart Notifications for Slack brings native support across the board for working with Zendesk. Now you can include all your critical ticket data and conversation threads where your agents spend their time.
Smart Notifications for Zendesk In Slack
Smart Cards
Smart Cards make your data actionable, so you team can perform core activities like creating, editing, and replying to Zendesk tickets directly from Slack.
Smart Cards for Zendesk In Slack
You can control which action buttons are on a Smart Card to provide some really nice in context editing directly in Slack. In this case, we've included a Reply action which will drive a native Slack dialog with all the related Zendesk data.
Smart Dialogs for Replying to Zendesk Tickets In Slack
Help Us Help You
Zendesk Dashboard
It's time to break the cycle of endless app switching.Bring your Zendesk data to where the action is in Microsoft Teams and Slack, so everyone can stay productive where they already spend their day!
Signup for the Woobot for Zendesk Early Access Program and our team will reach out to enable your Account.
What's Next?
It's pretty simple.
Zendesk Slack Bot
Slack Zendesk App
We want to make working with enterprise data as easy as chatting in your favorite collaboration tool, because it just makes sense.
